Refund policy

Last Updated: 27/05/2026

Thank you for shopping at 3D STL Hub.
Please read this Refund & Return Policy carefully before purchasing any digital product. By placing an order, you agree to the terms below.

1. Digital Products – No Physical Shipping

All products sold through 3D STL Hub are digital downloads only.
No physical items will be shipped.

2. 30-Day Satisfaction Guarantee

We stand behind the quality of our digital products and offer a 30-day satisfaction guarantee.

If you experience a genuine issue with your purchase, you may request assistance or a refund within 30 days of the purchase date.

Refunds may be considered in cases including, but not limited to:

  • Corrupted or defective files
  • Files that do not substantially match the product description
  • Technical issues that cannot reasonably be resolved

Refunds are generally not granted for:

  • Change of mind
  • Lack of required software, hardware, or technical knowledge
  • Failure to read the product description before purchase
  • Issues unrelated to the provided files
  • Abuse of the refund policy

We reserve the right to deny refund requests in cases of suspected fraud, misuse, or abuse.

3. Refund Conditions

Refund requests must be submitted within 30 days of purchase.

Approved refunds will be issued to the original payment method used during checkout.

We may refuse refund requests in cases involving:

  • Evidence of misuse, redistribution, or fraudulent activity
  • Repeated refund abuse
  • Violation of our License Terms or Usage Policy

4. Technical Support

If you experience technical problems such as corrupted downloads, missing files, or incorrect file delivery, please contact us and we will do our best to resolve the issue promptly.

Depending on the situation, we may offer:

  • File replacement
  • Technical assistance
  • Refund, if the issue cannot be resolved

For support inquiries, please contact:
hub3dstl@gmail.com

5. License & Copyright

All digital products available on 3D STL Hub are protected by copyright and intellectual property laws.

Unless explicitly stated otherwise, purchasing a product grants access for personal use only and does not include the right to resell, redistribute, share, or commercially exploit the digital files.

Please refer to our License Terms / Usage Policy for additional details.

6. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice.

The date shown at the top of this page indicates the latest revision.